{"id":2958,"date":"2023-12-06T22:44:08","date_gmt":"2023-12-06T22:44:08","guid":{"rendered":"https:\/\/illuminated-text.com\/cb\/?p=2958"},"modified":"2024-07-19T08:45:57","modified_gmt":"2024-07-19T08:45:57","slug":"framing-positioning","status":"publish","type":"post","link":"https:\/\/illuminated-text.com\/cb\/framing-positioning\/","title":{"rendered":"Framing &#038; Positioning"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\">(image <a href=\"https:\/\/unsplash.com\/photos\/person-hand-holding-photo-frame-3_Xwxya43hE\" data-type=\"link\" data-id=\"https:\/\/unsplash.com\/photos\/person-hand-holding-photo-frame-3_Xwxya43hE\">credit<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is framing?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The basic idea is simple: You can change something&#8217;s meaning by changing what it appears with &#8211; but without changing the thing itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here is a quick example: How do you feel about fire? Probably positively when you think about one twinkling away in a fireplace, warming your toes on a cold night. Probably negatively when you imagine one spewing smoke and micro-particle pollution into your lungs and the atmosphere#up. The fire hasn&#8217;t changed, only the associations you paired it with.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. It turns out that wood fires are <a href=\"https:\/\/health.clevelandclinic.org\/that-cozy-fire-could-be-hazardous-to-your-health\" data-type=\"link\" data-id=\"https:\/\/health.clevelandclinic.org\/that-cozy-fire-could-be-hazardous-to-your-health\">worse for us<\/a> than we thought<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Framing can apply whenever a thing can be seen in more than one way &#8211; which is nearly everything. It works by shifting which context the thing is seen in. In other words: which other ideas are seen as salient for helping to interpret it?<\/p>\n\n\n\n<div class=\"wp-block-group definition_block has-background is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-14d7fe8f wp-block-group-is-layout-flex\" style=\"background-color:#fcb90017\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"definition_term wp-block-paragraph\"><strong>Framing<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"definition_definition wp-block-paragraph\">Cues which shape how something is evaluated, by manipulating which other ideas are seen as salient<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js interest\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-29583\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Why is it called &#8220;framing&#8221;?<\/h5><div id=\"ac-29583\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">The term comes from the frames paintings are hung up in. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whenever you make a painting (or take a photo, or edit one by cropping it) you must decide where its edges will be: What will be visible within the frame, and what will be hidden outside of it? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine a picture zoomed in on a six-year-old boy holding a cookie in both hands and smiling. Heart-warming, right?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now let&#8217;s alter where we draw the edge of that image: Let&#8217;s include his angry mother, holding an empty cookie jar behind him and shouting. This added context hasn&#8217;t changed the picture of the boy. His lips make the same shape, but where it previously looked like joy at being given a treat, now it seems like naughty mirth at having stolen one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is the analogy that persuasion experts had in mind when they named framing: the ability to shift the meaning of a thing by altering what else is presented alongside it.<\/p>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Marketing example: Framing beef<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">An old study <span class=\"zp-InText-zp-ID--4193465-WZ48MB54--wp2958 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:WZ48MB54}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span> showed people beef described as either &#8220;75% lean&#8221;, or as &#8220;25% fat&#8221;. These two labels are exact logical equivalents; Meat that is &#8220;75% lean&#8221; must, by definition, be 25% fat. But, logic be darned, people perceived the 75%, lean one as tasting better. They also rated it as less greasy and higher in quality. This gap was widest when people only looked at the two packages and guessed how they would taste, but persisted even when they were allowed to eat a sample of each#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Which makes sense given what we learned about perception: The label will have given them a top-down expectation that they had to assimilate with bottom-up information coming from the tastebuds in their mouth<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">While &#8220;75% lean&#8221; and &#8220;25% fat&#8221; may be logically equivalent labels, they prompt different psychological frames in our working memory. The &#8220;75% lean&#8221; frame focuses on the portion made of protein and other nutrients. When we imagine beef in this frame, our attention is drawn to its firm feel and healthy nutritional value#up. In contrast, the &#8220;25% fat&#8221; frame focuses our mind towards energy-dense sticky grease.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The plan for the rest of this page&#8230;<\/h3>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. With all due apologies to the vegans and vegetarians in our midst<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Framing is not a complicated idea. What can be trickier is the raw number of different types of places and ways that it can show up. It is easy to miss if you are only used to it from one or two contexts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re going to talk about:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>How models we&#8217;ve already covered help explain why framing can be persuasive\n<ul class=\"wp-block-list\">\n<li>Memory<\/li>\n\n\n\n<li>Theory of Planned Behaviour<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How framing gets used in marketing\n<ul class=\"wp-block-list\">\n<li>Brand-building (top of funnel positioning)\n<ul class=\"wp-block-list\">\n<li>Frame\/position against competitors<\/li>\n\n\n\n<li>Frame\/position against a relevant goal<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Shaping decisions (bottom of funnel)<\/li>\n\n\n\n<li>Making arguments<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Final caveats\n<ul class=\"wp-block-list\">\n<li>different ways it can work, <\/li>\n\n\n\n<li>when it doesn&#8217;t work<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">How ideas we already know help explain framing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have been working through this book in order, there are some ideas that we have learned already that can help us understand framing more deeply (and perhaps also those original ideas, too). <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Frames as activating associative links in memory<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers know more things about most products than will fit in their working memory at one time. Our working memory can be seen as the literal frame for the picture in our mind: It limits what is included, and what is excluded. If our good associations for a product are activated into that working memory frame then we will probably imagine liking it more than if our worse associations had been activated.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-29580\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Memory: a quick review<\/h5><div id=\"ac-29580\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Recall from our <a href=\"\/cb\/memory-pt-1-stm-ltm\/\" data-type=\"link\" data-id=\"https:\/\/illuminated-text.com\/cb\/memory-pt-1-stm-ltm\/\">memory chapter<\/a> that long-term memory is a system that can hold near-infinite amounts of information. Small amounts of this information can be &#8216;activated&#8217; into our short-term (or &#8216;working&#8217;) memory, and it is only when this happens that we become aware of it. Our working memory forms our bubble of awareness: it is what we are &#8220;thinking about&#8221;. But it holds only about 5-9 things at a time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our long-term memory stores concepts in a network of associations. For example, the idea of &#8220;romance&#8221; might be linked to the idea of &#8220;fun&#8221;, among other things. When one idea is &#8216;activated&#8217; into our working memory, this activation spreads outwards along these links and starts to co-activate the ideas it is connected to. If that is confusing, review the <a href=\"\/cb\/memory-pt-1-stm-ltm\/\" data-type=\"link\" data-id=\"https:\/\/illuminated-text.com\/cb\/memory-pt-1-stm-ltm\/\">memory chapter<\/a> for a full explanation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The important thing for the present page is that our experience of any given moment will be shaped by the selection of information we happen to draw from our long-term memory.<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s draw a map of the nodes that a hypothetical person might have in their long-term memory about beef:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/framing-map-.beef_.svg\" alt=\"A memory map network of nodes. In the middle is Beef, and connected to this are cow, lean, and fat. Connected to cow is grass. Connected to fat is chewy, unhealthy, and social prejudices. Connected to lean are fitness, exercise, and muscle\" class=\"wp-image-3198\"\/><figcaption class=\"wp-element-caption\">The specifics would depend entirely on the person, but it might look something like this<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">If we prompt this hypothetical person to think about &#8220;cows&#8221; the first words that this diagram suggests will come to their mind are likely to be &#8220;grass&#8221; and &#8220;beef&#8221;. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What happens when we show them a package labelled &#8220;beef: 75% lean&#8221;?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/framing-map-.beef-lean.svg\" alt=\"The same cognitive map for beef as earlier. The difference is that beef and lean are 'activated' bright yellow, and fitness, muscle and exercise are partially activated (pale yellow)\" class=\"wp-image-3197\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Interesting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But what happens if the label says &#8220;beef: 25% fat&#8221;?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/framing-map-.beef-fat.svg\" alt=\"The same cognitive map for beef as earlier. The difference is that beef and fat are 'activated' bright yellow, and chewy, unhealthy, and social prejudices are partially activated (pale yellow)\" class=\"wp-image-3196\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Drawing it like this helps show how different parts of people&#8217;s memory networks might be activated, and how this might influence them to see a product differently.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Frames as shifting attitudes (TPB logic)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/cb\/models-of-behaviour-change-e-g-tpb\/\" data-type=\"link\" data-id=\"https:\/\/illuminated-text.com\/cb\/models-of-behaviour-change-e-g-tpb\/\">Earlier in this chapter<\/a> we discussed the theory of planned behaviour. This theory says that our intentions to perform a behaviour will be shaped (in part) by our attitude towards that thing. It also says that this attitude will (in turn) be shaped by beliefs that we hold and see as relevant. For example, if you believe that ice cream is yummy this positive belief will give you a more positive attitude towards eating it; Especially so if you hold this belief strongly (&#8220;very yummy!&#8221;) and with high certainty (&#8220;it satisfies every time!&#8221;). But if you think ice cream will give you diabetes then this negative belief will make you feel less good about eating it. If you believe both of those things (i.e., yummy and also gives you diabetes) then you will feel conflicted &#8211; welcome to the human condition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you recall, TPB summarizes this insight in a tidy formula. Attitudes (&#8216;A&#8217;) towards any given behaviour are predicted like so:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"148\" height=\"82\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/11\/TPB-Attitude-formula.jpg\" alt=\"A mathematical formula. It says A, then the greek letter alpha, then a very large greek letter sigma (meaning &quot;sum up&quot;) with a small 'n' on top, and a small 'i=1' below. The it has &quot;bi ei&quot; where the i's are subscript\" class=\"wp-image-3063\"\/><figcaption class=\"wp-element-caption\">Remember learning this? Such a simple and happy time&#8230;<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">We discussed two obvious ways this formula suggests you might change your attitude towards a thing: by targeting the &#8216;e<sub>i<\/sub>&#8216; and\/or the &#8216;b<sub>i<\/sub>&#8216; of those beliefs (i.e., changing how positive they are, and\/or how certain you are that the behaviour will produce them). Either way should work, <strong>but<\/strong> the tricky part is that they can be difficult to change; I may not believe you when you tell me that ice cream doesn&#8217;t taste as good as I thought or is healthier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fortunately, there is another possibility. Look at the formula carefully: There is something else you can try to influence other than the &#8216;b&#8217; and the &#8216;e&#8217;.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-29581\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">See if you can work it out before checking the answer:<\/h5><div id=\"ac-29581\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">It&#8217;s here:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"148\" height=\"82\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/11\/TPB-Attitude-formula-which-beliefs.jpg\" alt=\"The attitude formula from above, with the sigma circled in red\" class=\"wp-image-3067\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">This sigma means: &#8220;add up these scores for each of their most salient beliefs&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The key word there is &#8216;salient&#8217;. If we can change <strong>which beliefs <\/strong>are salient then we have changed which ones get mixed in to make the attitude. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the beliefs that I see as salient about beef are mostly positive (say, that it is lean, tasty, full of protein, and filling) then, mathematically, I should form a positive attitude towards beef and that should incline me towards wanting to eat it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But if I shift the beliefs that I see as salient to include some more negative ones (it is terrible for the planet and murders innocent animals) then my attitude should be more conflicted, and swing it against eating beef.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Side note: It can be uncomfortable to realize that we hold strongly contradictory beliefs like this hypothetical person does about beef: Psychologists call this feeling &#8220;cognitive dissonance&#8221;, and have shown that it can motivate us to change our beliefs in ways that reduce the unpleasant conflict. In this case, I might downplay my ethical concerns as unimportant or convince myself that beef actually tastes disgusting. Either change could reduce my experience of dissonance. As interesting as Cognitive dissonance is though (and it is!), this is a topic for another day<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Compare: What Memory &amp; TPB say about framing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Both theories have an identical underlying logic: They describe ideas as having multiple possible associations in our minds#up, with only a subset of these being used at once. The terminology might vary (are ideas &#8216;activated&#8217; or &#8216;salient&#8217;?), and the diagrams they draw might come in different shapes, but the &#8216;beliefs&#8217; TPB describes are the same as the &#8216;associations&#8217; that Memory describes.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. People have multiple associations, for most things, but not everything. If you live in Norway then you might have few associations with Hawaii other than as a tropical paradise. If you live in Hawaii then you have thousands of thoughts about it, from glowing ones to mundane to grumpy. So it goes<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Don&#8217;t think of it as confusing, think of it as comforting! When you find theories from very different places (such as framing, memory, and TPB) and they all &#8216;triangulate&#8217; on a similar way of working, this can give you a little more confidence that you may have found something true and useful.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Framing in marketing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">First, a paradoxical observation:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">In marketing framing is everything, and also a tiny thing. Both of these are true.<\/p>\n<cite>The paradox of framing in marketing<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Framing is in all marketing comms:<\/strong> Almost every persuasive communication has a frame because it puts the message or product into a context. Even a plain picture of a product against a white background might be a frame (i.e., Apple are famed for doing this to suggest sleek modern minimalism).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Framing is a tiny part of marketing comms:<\/strong> Pairing &#8220;rescue cats&#8221; with &#8220;furry&#8221; is a frame (you could have focused on some other part of them), but on its own it hasn&#8217;t done anything to create an an &#8216;execution&#8217; &#8211; actual consumers reading words or watching images or interacting with products, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To use an analogy, framing is to marketing as pans are to cooking: Chefs use pans constantly. They would be lost without them. But having a good pan does not mean you have cooked a thing.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Applying framing logic to marketing: Let&#8217;s work an example<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Remember our example from the TPB page? The one where we worked for the Skegness tourism board, encouraging people to visit this British beach town.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-29582\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">I forgot what we said about it. Can I get a quick reminder?<\/h5><div id=\"ac-29582\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">We guessed that people&#8217;s salient beliefs about Skegness were about its weather, how relaxing it was, and whether they might meet anyone interesting at the beach. Following TPB&#8217;s recommendations, we thought about trying to change people&#8217;s beliefs about the cool Skegness weather; either to convince them that it&#8217;s sunnier than they thought, or that a cool beach might be a good thing after all.<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The strategies we considered were about trying to get people to think differently about the local weather. Framing suggests that this might be approaching this problem all wrong.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The first question framing would ask is not: &#8220;can we <strong>change <\/strong>people&#8217;s beliefs&#8221;, but rather: &#8220;<strong>which beliefs<\/strong> do we want them to associate with us?&#8221; <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s map TPB&#8217;s suggestions for which beliefs would be best into a diagram:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ac42d333eee9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ac42d333eee9\" class=\"aligncenter size-full is-resized wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/Framing-venn-for-branding.svg\" alt=\"Venn diagram. One circle is &quot;Positive evaluation&quot;, a second is &quot;plausible (strong belief)&quot;, and the third is &quot;competitive position&quot;. In the middle of the Venn, the space with all 3 circles overlapping is &quot;marketing jackpot&quot;\" class=\"wp-image-3227\" style=\"width:600px\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The positioning Venn &#8211; what to look for when reframing<\/figcaption><\/figure>\n<\/div>\n\n\n<h5 class=\"wp-block-heading\">Quick observations on this diagram<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The black and green circles in this diagram are straight out of TPB (&#8220;positive evaluation&#8221; is &#8220;e<sub>i<\/sub>&#8221; and &#8220;plausibility&#8221; is &#8220;b<sub>i<\/sub>&#8220;). The blue circle just adds an element of competitive market logic: If a bunch of more established competitors are matching or beating you on the positivity and plausibility of a given belief, then you may struggle to win customers by promoting how you do on it too (especially if you are a start-up).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finding the middle of this Venn diagram is a very common task for market researchers. If you get a job in that industry, this diagram will be something you would use often.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Back to Skegness<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Our prior strategies were variations on convincing people that &#8220;the weather is fine actually&#8221;. Looking at it from the perspective of this diagram, though, you can see why this strategy might be a &#8216;tough sell&#8217;: People might not see it as plausible that Skegness is so sunny, or that a cool beach will be enjoyable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But are there other beliefs that might be plausible? Positive ones that could be competitive?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finding that out would need some marketing research. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let us assume that our research discovers that British people hold nostalgia for &#8216;old fashioned&#8217; holidays#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Unless rural Lincolnshire opens an international airport we are probably stuck mostly targeting British people<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">If this belief were widely held Skegness could advertise the great British beach experience. They could promote its carnival atmosphere, with games to play, roller coaster rides, a place for teens to explore with a level of autonomy that is being <a href=\"https:\/\/www.theguardian.com\/lifeandstyle\/2023\/dec\/05\/teens-need-malls-malls-need-crowds-why-are-they-pushing-kids-away\" data-type=\"link\" data-id=\"https:\/\/www.theguardian.com\/lifeandstyle\/2023\/dec\/05\/teens-need-malls-malls-need-crowds-why-are-they-pushing-kids-away\">denied them in many other places<\/a>&#8230; and, of course, donkey rides for the littler kids.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"455\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/11\/Skegness-donkeys-1976-8324793044_c7ccb8058f_c.jpg\" alt=\"A cluster of perhaps 10 donkeys with saddles and harnesses and children sitting on them, on Skegness beach in 1976. Sand stretches away into the background, and the sea (and a pier) is visible in the distance\" class=\"wp-image-3143\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/11\/Skegness-donkeys-1976-8324793044_c7ccb8058f_c.jpg 600w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/11\/Skegness-donkeys-1976-8324793044_c7ccb8058f_c-300x228.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption class=\"wp-element-caption\">Donkey rides for children is a British beach tradition (this picture is of Skegness in 1976 &#8211; <a href=\"https:\/\/www.flickr.com\/photos\/yvonnert\/8324793044\/in\/photostream\/\" data-type=\"link\" data-id=\"https:\/\/www.flickr.com\/photos\/yvonnert\/8324793044\/in\/photostream\/\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Would this work? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maybe. This frame only adds one salient belief to people&#8217;s attitudes, and TPB says that attitudes are only one component of planning actions. But then, adding one or two beliefs is all that most advertising ever does. Advertising is not persuasion magic#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Unfortunately for advertisers, but perhaps fortunately for the rest of us<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">This raises an important question: If that is all advertising usually does, then why bother with it at all?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Advertising works because a small marginal change in people&#8217;s decisions can have a big overall impact. This is easiest to understand with an illustration: Say our advertising shifts people from having a 2% chance of choosing Skeggy for their holiday to having a 2.5% chance. That is a tiny change for each person; Few of us would notice this change in ourselves, even if we looked hard. And yet it would produce a 25% increase Skegness&#8217;s yearly visitors (quick math: 2% of a million is 20,000 visitors, while 2.5% of a million is 25,000 visitors). That would translate to many more ice cream cones bought on beaches, many more hotel rooms filled, and (of course) many more donkey rides. That could represent a lot of additional revenue for the town. This is the logic that much of advertising is built on.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ways that marketing uses framing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Framing is part of nearly all marketing. To keep our lives manageable, we will pick only three particularly significant places to explore:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Brand-building (i.e., top-of-funnel positioning)\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Positon against competitors<\/li>\n\n\n\n<li>Position usage goal\/context<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Shaping decisions (bottom-of-funnel)<\/li>\n\n\n\n<li>Making arguments<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s address each of those:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Use 1: Brand building (i.e., top-of-funnel positioning)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In choosing how to build top-of-funnel awareness for your product (<a href=\"\/cb\/the-marketing-funne-comms-goals\/\" data-type=\"link\" data-id=\"https:\/\/illuminated-text.com\/cb\/the-marketing-funne-comms-goals\/\">recall<\/a>), one of the big questions is how to &#8220;position&#8221; your product in the market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is obviously a huge topic#up, but for the sake of discussion we&#8217;ll divide this into two:<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. How crazy is it that one of the \"four p's\", the foundations of marketing, shows up as a sub-topic on a page about framing. That's the difference between a CB book and a \"how to do marketing\" manual!<\/pre>\n<\/div><\/div>\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Position against competitors<\/li>\n\n\n\n<li>Position products usage goal\/context<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">1a. Brand building: Position against competitors<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This is the classic form of positioning, in which you communicate to consumers how your product differentiates from their alternate options. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is very commonly done on price, either setting your product as a premium or &#8216;upmarket&#8217; pricey option or a &#8216;downmarket&#8217; inexpensive version (or, alternately, a &#8216;value&#8217; option that delivers more benefit than it should for its price).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.pexels.com\/search\/me%20too%20brand\/\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"551\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/chanel-pexels-jess-bailey-designs-755992.jpg\" alt=\"A bottle of Chanel No5 perfume on a blank background\" class=\"wp-image-3217\" style=\"width:397px\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/chanel-pexels-jess-bailey-designs-755992.jpg 500w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/chanel-pexels-jess-bailey-designs-755992-272x300.jpg 272w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><figcaption class=\"wp-element-caption\">&#8220;We&#8217;re like other perfumes except more sophisticated and expensive&#8221; (<a href=\"https:\/\/www.pexels.com\/search\/me%20too%20brand\/\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Low-cost positioning is perhaps most clear when you look at generic brand products (often called &#8220;own label#up&#8221; because they are supermarket&#8217;s &#8216;own&#8217; versions of famous brands). These &#8220;me-too&#8221; brands walk a legal tightrope between copying the original brand closely enough that consumers will recognize what they are a cheaper version of, while not being so close that consumers will now mistakenly buy the wrong one &#8211; that is trademark infringement. There have been numerous lawsuits between brands and supermarkets over whether a particular product crossed this line (<a href=\"https:\/\/www.bbc.co.uk\/news\/business-60223220\" data-type=\"link\" data-id=\"https:\/\/www.bbc.co.uk\/news\/business-60223220\">here&#8217;s<\/a> an example of one fought over cakes in the shape of caterpillars).<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Most of these are \"white label\" which is where a company produces something for another company to put their branding on. For example, for a monthly fee you can have a google email account that received messages at: name@yourCompany.com (instead of name@gmail.com).<\/pre>\n<\/div><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"432\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/Corn-flakes-compare-Sainsburys-Screenshot-2023-12-06-150052.jpg\" alt=\"Screen capture of a box of Kellogg's cornflakes (left side) and a box of Sainsbury's corn flakes (right side)\" class=\"wp-image-3219\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/Corn-flakes-compare-Sainsburys-Screenshot-2023-12-06-150052.jpg 601w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/Corn-flakes-compare-Sainsburys-Screenshot-2023-12-06-150052-300x216.jpg 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><figcaption class=\"wp-element-caption\">Branded cornflkaes vs. a&#8221;me too&#8221; or &#8220;own brand&#8221; by Sainsbury&#8217;s (screenshot from www.sainsburys.co.uk\/ in Dec 2023)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Price\/quality is not the only way to position products or brands relative to competitors. For instance, Marvel Studios makes movies, like any other studio, except theirs are about Superheros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In our chapter on Practitioner Perspectives, we will highlight some of the debate over how useful this type of differentiation really is. The short answer is that the really obvious forms are probably useful (i.e., premium vs. discount positions), but there is considerable debate about how much many consumers really distinguish as the differences get more subtle.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1b. Brand building: Positioning usage goal\/context<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Alternatively, a brand can focus directly on their core benefits &#8211; the goals that drive people to buy their product in the first place. As we learned <a href=\"https:\/\/illuminated-text.com\/cb\/core-benefit\/#ambiguous\" data-type=\"link\" data-id=\"https:\/\/illuminated-text.com\/cb\/core-benefit\/#ambiguous\">in Chapter One<\/a>, core benefits are often ambiguous, so you can try to position your product to appeal to different benefits#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. In practitioner jargon they sometimes say that we are appealing to different 'needs' for the product<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">If this all sounds a little abstract an example should help:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are two adverts pitching the same type of product to different goals. See if you can spot which goals:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Philadelphia Cream Cheese\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/LrPHRnyu8OU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Advert 1<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Nolan&#039;s Cheddar by John Nolan\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/CiFWZ8MC2cE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Advert 2<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The product is cheese in both cases, but the first ad frames it around the consumer goal of guilt-free snacking, and the second#up around a pleasingly strong taste.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. A side note for those who appreciate artistry in advert construction: when that trap snaps shut it switches songs in the middle of a verse. If it hadn't switched we would have heard these lyirics: \"I'm on the top of the world [SNAP] looking down on creation\" - which is what the poor mouse now appears to be doing (<a href=\"https:\/\/www.youtube.com\/watch?v=9BgNVW4T1eo\" data-type=\"link\" data-id=\"https:\/\/www.youtube.com\/watch?v=9BgNVW4T1eo\">link to full song<\/a>)<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">These ads differentiate their products by tying them to different motives for buying food.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This kind of framing can be done with even just the name of a product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider: If milk with 0% fat is &#8220;non-fat milk&#8221; (or &#8220;skim milk&#8221; depending on where you are) then what should milk be called when the fat hasn&#8217;t been removed (FYI: it comes out of a cow with 3-4% fat)?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Logically it should be &#8220;full-fat milk&#8221;. But on retail shelves, it is called &#8220;whole milk&#8221;. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s the same reason beef is never labelled &#8220;25% fat&#8221; &#8211; that would frame it with a negative cultural meaning. But &#8216;whole milk&#8217; frames it as natural, complete, tasty &#8211; even wholesome.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Getting creative about differentiation: framing products with unusual goals<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">It can be hard to get people to try a new product that is being launched into a competitive marketplace. Most consumers will probably have a familiar option that works fine for them. One way to stand out is to try to suggest that you meet a different goal than the others.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s work an example. Suppose you start a new dating app, Speed Date. You might decide that the goal people have from dating is to have fun meeting others, and so you make an ad that is something like this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"688\" height=\"457\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/romance-speed-date.jpg\" alt=\"Man and woman seated facing each other in a restaurant, holding wine glasses. Only the man is facing towards us, and he is smiling at the woman. In the top left corner &quot;speed date&quot; is written in large block letters, and at the bottom in red cursive it says &quot;let the sparks fly&quot;\" class=\"wp-image-3230\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/romance-speed-date.jpg 688w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/romance-speed-date-300x199.jpg 300w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><figcaption class=\"wp-element-caption\">(original image <a href=\"https:\/\/www.istockphoto.com\/photo\/couple-dating-drinking-wine-in-a-restaurant-gm877010250-244754947\" data-type=\"link\" data-id=\"https:\/\/www.istockphoto.com\/photo\/couple-dating-drinking-wine-in-a-restaurant-gm877010250-244754947\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">This may be a tough sell, as many existing apps promise this same thing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So perhaps we need to find a different goal. Maybe we do research in which we listen to consumers talk about their dating lives and discover many stories about pain and betrayal. Maybe we find a segment of consumers who see romance as a minefield of misery. Perhaps we could reframe the benefit we offer to be more about making good matches safely?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How could we execute such a reframe: We can change our name to &#8220;Match Maker&#8221;, and perhaps we can find a strapline that&#8217;s more about getting romance right than having fun. And perhaps we can reframe that picture in a very literal way, changing what falls within its frame so it will communicate the minefield we are trying to stay away from. Maybe something like this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"459\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/romance-match-maker.jpg\" alt=\"The same as the last photo, but taken from slightly further back so that we can see that behind the couple is a second woman. She is looking in at them through the window, one hand leaning on the glass, the other held to her face in shock. She has apparently caught them cheating. The block title now says &quot;match maker&quot; and the cursive red writing at the bottom now says &quot;get romance right&quot;\" class=\"wp-image-3229\" style=\"width:686px;height:auto\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/romance-match-maker.jpg 689w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/romance-match-maker-300x200.jpg 300w\" sizes=\"auto, (max-width: 689px) 100vw, 689px\" \/><figcaption class=\"wp-element-caption\">(original image <a href=\"https:\/\/www.istockphoto.com\/photo\/cheater-caught-by-his-sad-girlfriend-gm873886056-244028421\" data-type=\"link\" data-id=\"https:\/\/www.istockphoto.com\/photo\/cheater-caught-by-his-sad-girlfriend-gm873886056-244028421\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Maybe this execution still isn&#8217;t quite right. Maybe our target consumers, who are prone to seeing romance as a pitiless chasm of heartbreak#up will interpret this to mean: &#8220;just stay away from dating entirely&#8221;.  We leave it as an exercise to the reader to re-engineer it to work even better!<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Side note: Anyone can experience betrayal, of course, but you might <a href=\"https:\/\/illuminated-text.com\/cb\/attachment\/#attachment-styles\" data-type=\"link\" data-id=\"https:\/\/illuminated-text.com\/cb\/attachment\/#attachment-styles\">recall<\/a> from our chapter on 'self', that people with anxious attachment styles may have a surprising amount of certainty that their romantic partners will abandon them (\"they'll figure me out soon enough\") - even when this is not objectively the case. So there may be more people receptive to this messaging than one might imagine. Whether you could ethically offer this service is a whole other question<\/pre>\n<\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\">Use 2: Shaping decisions (bottom of funnel)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">While framing is perhaps used in marketing more often at the top of the funnel, as a means of positioning products, it can also be used at the bottom end, when we are trying to influence an immediate decision as it is being made.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are two quick examples of this:<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Example: Reusable shopping bags<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s say we want to encourage people to use reusable grocery bags (reduce pollution and waste!). How can we prompt people to do this? We can&#8217;t show them a video at the moment they reach for a bag because they will be in a checkout asile, or the hallway of their house. Perhaps we can change the bag itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How about this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"710\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/eco-non-woven-bags-3917805_1280.jpg\" alt=\"A re-usable grocery bag. It is a tall green oblong, with green carry handles. On it is printed the words &quot;THINK Green&quot; in large font. The word Green is written in a cursive curly font with four little leaves growing off it,\" class=\"wp-image-3182\" style=\"width:350px\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/eco-non-woven-bags-3917805_1280.jpg 500w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/eco-non-woven-bags-3917805_1280-211x300.jpg 211w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><figcaption class=\"wp-element-caption\">(<a href=\"https:\/\/pixabay.com\/photos\/non-woven-bags-eco-friendly-bags-3917805\/\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Seeing the bag might make environmental values salient, which would frame their decision as one of that blends some social responsibility in with their drive towards convenience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note that the bag doesn&#8217;t try to be persuasive on its own; It doesn&#8217;t have an argument printed on its side trying to explain the virtues of reducing waste. It just provides a prompt, the colour green and a 2-word slogan, that reminds people of their existing beliefs about how to be environmentally responsible#up. That prompt creates the frame: the mental context in which they take their bag-use decision.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Side note: The <a href=\"https:\/\/education.nationalgeographic.org\/resource\/sustainable-shoppingwhich-bag-best\/\">science on which bags are best<\/a> for the environment is somewhat complicated. Short answer: The worst option is probably cotton bags (making cotton is very energy intensive). The best option is probably non-woven synthetic bags like the one pictured - but even they have to be re-used at least 11 times for their environmental cost to break-even with the thin disposable ones. So you can save energy with them, but you have to be at least a little persistent to do it<\/pre>\n<\/div><\/div>\n\n\n<h5 class=\"wp-block-heading\">Example: Cigarette packages<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Many countries are trying to discourage smoking by influencing people at the moment they are reaching for a cigarette. Most smokers know that it&#8217;s bad for them, but this information is stored in their long-term memory and might not be activated as they take a cigarette from its box. If they frame their decision as an act of self-expression or relaxation (or whatever else their nicotine cravings + tobacco company marking might suggest) they are likely to light it.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"511\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/cigraette-package-alls-well-872658_640.jpg\" alt=\"An old cigarette package. The brand is &quot;ALL's WELL CIGARETTES&quot;, and the picture on the box is a hand-painted image of a steamer ship\" class=\"wp-image-3231\" style=\"object-fit:cover\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/cigraette-package-alls-well-872658_640.jpg 300w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/cigraette-package-alls-well-872658_640-176x300.jpg 176w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption class=\"wp-element-caption\">Tobacco companies got quite artistic at pitching smoking as relaxing and healthy (<a href=\"https:\/\/pixabay.com\/photos\/alls-well-cigarettes-pack-old-872658\/\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">If we want people to put that box of cigarettes back down again, we might want to discourage this framing. To do this, several countries have passed laws requiring cigarette packages to be plain, with no artwork and the brand name written in a bland font). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other countries go further. They don&#8217;t stop at removing the tobacco company&#8217;s persuasive frames but try to actively reframe smoking as an act of self-poisoning (which it very much is). These countries require cigarette boxes to display graphic images reminding smokers of the consequences of what they are considering doing.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"755\" height=\"437\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/ciagrette-packaging-laws-8432059315_c8991a4f9c_c.jpg\" alt=\"Two men and a woman in business attire surrounded by 4 placards showing labels to go on cigarette boxes. One shows a healthy and a blackened lung and a caption &quot;smoking causes fatal lung cancer&quot;. Another shows a little child with a medical breathing mask and caption &quot;protect children: don't make them breathe your smoke&quot;. A third shows a mouth full of rotting teeth and the caption &quot;Smoking contains benzene, nitrosamines, formaldehyde and hydrogen cyanide&quot;. The fourth shows a man whose neck has rotted open with caption &quot;smoking can cause a slow and painful death&quot;. These captions are all also translated into Irish, as this photo is from a campaign being launched there\" class=\"wp-image-3232\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/ciagrette-packaging-laws-8432059315_c8991a4f9c_c.jpg 755w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/ciagrette-packaging-laws-8432059315_c8991a4f9c_c-300x174.jpg 300w\" sizes=\"auto, (max-width: 755px) 100vw, 755px\" \/><figcaption class=\"wp-element-caption\">(<a href=\"https:\/\/www.flickr.com\/photos\/doh-ireland\/8432059315\/in\/photostream\/\" data-type=\"link\" data-id=\"https:\/\/www.flickr.com\/photos\/doh-ireland\/8432059315\/in\/photostream\/\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\">Use 3: Making arguments<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Arguments are different than frames. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An argument presents information and explains how this should lead to some conclusion (e.g., &#8220;Don&#8217;t smoke because it makes your teeth rot, which is painful and unattractive&#8221;). A frame is more limited. It also tries to shape your decision but does it by prompting you to think about something you already know (e.g., &#8220;Look at this picture of rotting teeth while you decide whether to smoke that cigarette&#8221;).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Arguments are not the same as frames, but they do often use them by drawing on associations already held in people&#8217;s memory. Choosing the right frame can make an argument much more persuasive#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. In politics framing an argument is called \"spinning\" it. The analogy is that you can bend a ball's path through the air by making it spin one way or the other. Similarly you can try to bend an argument's path through someone's mind by giving it the right frame<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">This is easiest to see with some examples.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Example 1: A pharmaceutical company tries to convince people it is ok to charge extremely high prices for life-saving medicines. Which of these two arguments seems more convincing to you?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Argument 1: They do it &#8220;to continue their ground-breaking research and development of medicines that benefit everyone&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Argument 2: They do it &#8220;to continue record-breaking profits that benefit investors&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Example 2: The American Catholic churches tries to convince people that it is ok for them to outsource Mass intentions (a special religious service for a friend or loved one) to churches in India. For reference, this means that cash-poor Indian churches would receive part of the donation in return for supplying the time that American churches didn&#8217;t have available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Argument 1: &#8220;From the perspective of the Catholic Church everyone is part of God\u2019s community. It does not matter to God who says the Mass. Priests, and their congregations for that matter, are undifferentiated in God\u2019s eyes.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Argument 2: &#8220;For the Church, it is a simple matter of matching supply and demand in the market for prayer services\u2014and thus maximizing prayers and revenue generation on a worldwide basis.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Research shows that in both of those examples, people tend to see argument 1 as more convincing, and see argument 2 as morally outrageous <span class=\"zp-InText-zp-ID--4193465-HCS55QCM--wp2958 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:HCS55QCM}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each of those arguments gives a reason to justify its proposed action; Giving reasons is what makes them &#8216;arguments&#8217;. What is different is their framings. Most people associate religion and medicine with communal logic (i.e., a primary goal to help people) more strongly than with commercial logic#up (i.e., their main goal is to make money). <\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Compare to Supermarkets or Real Estate agents which are associated with commercial logics: nobody is upset when they try to maximize the money they make<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">In both examples, argument 1 is framed with a communal logic (help people!). This seems reasonable and compelling because it is consistent with our existing communal understanding of churches and medicine. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In both examples, argument 2 is framed with a commercial logic (make more cash!). This tends to be seen as outrageous because it contradicts their perceived mission of putting people first.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js interest\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-29585\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Do pharmaceutical companies really charge such high price?<\/h5><div id=\"ac-29585\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Many, whenever they can get away with it. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pharma companies generally use a value pricing&#8217; strategy which sets prices based on what people are willing to pay, rather than what it costs to make them. So if people would pay a million dollars to live for one year longer, and that is what a medicine will deliver, then companies will charge a million dollars for it &#8211; even if it costs only pennies to manufacture.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js understand\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-29584\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">&#8220;Give me another example. But an adorable one this time!&#8221;<\/h5><div id=\"ac-29584\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Your author once had a conversation with a 3-year-old daughter:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Author: &#8220;It&#8217;s bath time! Let&#8217;s go upstairs!&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Daughter: &#8220;No!&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Author: &#8220;We&#8217;ll get you all clean. It&#8217;ll be fun.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Daughter: &#8220;No!&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Author: &#8220;Oh come on, you love the bath!&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Daughter: &#8220;No!&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">At this point, your humble author realized that the conversation was using the wrong frame. In daughter&#8217;s mind, this was an argument. It was her job to clap back all offers. So we pivoted to a new frame:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Author: &#8220;Which doll would you like to take to the bath with you?&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Daughter: &#8220;This one!&#8221; [runs upstairs]<\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"519\" height=\"525\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/kid-in-bath-pexels-digvijaysinh-rajput-6726575.jpg\" alt=\"A toddler in a tub of water. There are suds on his head, and he has his hand resting on the side. Very cute!\" class=\"wp-image-3166\" srcset=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/kid-in-bath-pexels-digvijaysinh-rajput-6726575.jpg 519w, https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/12\/kid-in-bath-pexels-digvijaysinh-rajput-6726575-297x300.jpg 297w\" sizes=\"auto, (max-width: 519px) 100vw, 519px\" \/><figcaption class=\"wp-element-caption\">Not the same kid or the same tub, but you get the idea (<a href=\"https:\/\/www.pexels.com\/photo\/a-baby-boy-take-a-bath-on-the-basin-6726575\/\">credit<\/a>)<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Reframing the conversation from an argument to a choice about play made her happy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The obvious question: &#8220;Would this have worked on grown-ups?&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It probably would have, yes&#8230; But only if the conversation started in the right frame. Even a ten-year-old would have seen through such a blatant attempt at switching frames.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There, was that adorable enough?<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Caveats<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">We haven&#8217;t talked about gain\/loss framing<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ask most psychologists about framing, and they will immediately think of gain\/loss frames, which is a kind discovered by Amos Tversky and Nobel prize winner Daniel Kahneman <span class=\"zp-InText-zp-ID--4193465-2TP7FHCW--wp2958 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:2TP7FHCW}', 'format': '(%d%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>. The thing you need to know is that according to their &#8220;prospect theory, people find it more painful to lose a thing than they find it pleasurable to gain that same thing. This means that they will sometimes make very different choices if a decision is framed in terms of what they might lose vs. what they might gain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their famous original study gave people two options for managing a deadly (but imaginary) disease. Which would you choose if your option A is that you save 400 people for sure, but 200 people are not saved, while your option B gives you a 66% chance of saving everyone, and a 33% chance of saving nobody? A or B, which do you pick?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Given that choice most people went for option A; the certainty of saving at least some people. Did you?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But notice that your action here is framed in terms of a gain: it is all about <strong>saving<\/strong> people. But what if the same scenario was framed in terms of a loss? Now we describe option A as meaning that 200 people die for sure with 400 not dying, and option B now means you get a 66% chance of nobody dying and a 33% chance of 600 people dying. Which option do you chose now?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are like most people you now chose option B and gamble to avoid the loss. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These two scenarios are logically the same &#8211; 200 people dying and 400 not dying is the same as 400 being saved and 200 being not saved&#8230; But that&#8217;s not how it feels to participants. The prospect of people dying feels so aversive that they will gamble to avoid it, whereas the prospect of saving people feels less compelling, and so people want to lock in the sure gain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does this pattern happen every time people face a gain vs. loss frame? Many researchers have asked that question, and have tested it using many different types of scenarios. According to a meta-analysis that tries to aggregate a large number of those studies <span class=\"zp-InText-zp-ID--4193465-YMP5V3DP--wp2958 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:YMP5V3DP}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span> it seems that it really is somewhat reliable: some studies find this framing effect, and some doesn&#8217;t, but almost nobody ever sees it working in the opposite direction than Tversky and Kahneman predicted. That strongly suggests it isn&#8217;t just random. How do you know if you will find it in a given scenario? One of the most reliable predictors seems to be how close your study it is to using the original formulation. No wonder Kahneman got that Nobel Prize and that a prominent social psychologist reportedly once said about meeting Amos Tversky: &#8220;the smarter you are, the quicker you realize that he is smarter than you are.&#8221;#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Ziva Kunda, Personal communication<\/pre>\n<\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\">When framing doesn&#8217;t work<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Framing effects do not always occur. They are temporary, and often relatively weak effects because they don&#8217;t change ideas directly, they just try to spin them by tweaking the context that you consider them in. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">framing effects tend not to be seen when people start with very strongly held attitudes, or on things that are highly personally relevant to them. They are seen more when judging other people than one&#8217;s own self, and less when dealing with extreme values where the answer is obvious (is a Ferrari is more expensive than a Ford?) than middling ones (is a Fiat more expensive than  Ford?) where there is more room for interpretation <span class=\"zp-InText-zp-ID--4193465-YMP5V3DP--wp2958 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:YMP5V3DP}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Review<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">{pods_post_review}<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div id='zp-InTextBib-zotpress-b44d7b6afbcd3f1a1f23f4def56ee64f' class='zp-Zotpress zp-Zotpress-InTextBib wp-block-group zp-Post-2958'>\r\n\t\t<span class=\"ZP_ITEM_KEY ZP_ATTR\">{4193465:WZ48MB54};{4193465:HCS55QCM};{4193465:2TP7FHCW};{4193465:YMP5V3DP};{4193465:YMP5V3DP}<\/span>\r\n\t\t<span class=\"ZP_STYLE ZP_ATTR\">apa<\/span>\r\n\t\t<span class=\"ZP_SORTBY ZP_ATTR\">creator<\/span>\r\n\t\t<span class=\"ZP_ORDER ZP_ATTR\">asc<\/span>\r\n\t\t<span class=\"ZP_TITLE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_SHOWIMAGE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_SHOWTAGS ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_DOWNLOADABLE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_NOTES ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_ABSTRACT ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_CITEABLE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_TARGET ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_URLWRAP ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_FORCENUM ZP_ATTR\">0<\/span>\r\n\t\t<span class=\"ZP_HIGHLIGHT ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_POSTID ZP_ATTR\">2958<\/span><div class='zp-List loading'>\n<div class=\"zp-SEO-Content\"><\/div><!-- .zp-zp-SEO-Content -->\n<\/div><!-- .zp-List --><\/div><!--.zp-Zotpress-->\n\n\n","protected":false},"excerpt":{"rendered":"<p>Sometimes you don&#8217;t have to change people&#8217;s minds, just which bit of it they use.<\/p>\n","protected":false},"author":1,"featured_media":3180,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[1],"tags":[],"chapter":[20],"exclude_from_index":[16],"class_list":["post-2958","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","chapter-8-communications-1-foundations","exclude_from_index-include"],"_links":{"self":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts\/2958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/comments?post=2958"}],"version-history":[{"count":19,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts\/2958\/revisions"}],"predecessor-version":[{"id":3861,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts\/2958\/revisions\/3861"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/media\/3180"}],"wp:attachment":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/media?parent=2958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/categories?post=2958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/tags?post=2958"},{"taxonomy":"chapter","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/chapter?post=2958"},{"taxonomy":"exclude_from_index","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/exclude_from_index?post=2958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}