{"id":1499,"date":"2023-07-21T08:54:48","date_gmt":"2023-07-21T08:54:48","guid":{"rendered":"https:\/\/illuminated-text.com\/cb\/?p=1499"},"modified":"2024-10-04T14:50:26","modified_gmt":"2024-10-04T14:50:26","slug":"memory-pt-2-associative-networks","status":"publish","type":"post","link":"https:\/\/illuminated-text.com\/cb\/memory-pt-2-associative-networks\/","title":{"rendered":"Memory (branding!) pt. 2 (Associative networks)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We know what you are thinking. &#8220;Memory part 2? I already know about multiple stores, and how information goes in and out of memory. What else can there be to say?&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We hear that.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But part 2 is the really interesting part. Because part 2 is about what our memory does to the information it stores. And that is crucial for some of the most basic things about how marketing works. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don&#8217;t believe us?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Good. As we said in the intro, we academics are very pro skepticism.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But do check back at the end of this page. We&#8217;ll see if you believe us by then.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">A little diversion before we start <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Are you ready for some heavy hitting psychology? Us neither. So let&#8217;s do a little light reading. Let&#8217;s say you find an old novel in a used book store, and you open it to the first line:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>When Mr. Bilbo Baggins of Bag End announced that he would shortly be celebrating his eleventy-first birthday with a party of special magnificence, there was much talk and excitement in Hobbiton<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">For whatever reason that line hooks you, and keep reading to the book&#8217;s last line, roughly half-million words later (<a rel=\"noreferrer noopener\" href=\"https:\/\/wordcounter.tools\/how-many-words-is-lord-of-the-rings-by-jrr-tolkien\" data-type=\"URL\" data-id=\"https:\/\/wordcounter.tools\/how-many-words-is-lord-of-the-rings-by-jrr-tolkien\" target=\"_blank\">no really<\/a>):<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8216;Well, I&#8217;m back,&#8217; he said.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">For those who aren&#8217;t familiar you just made it through Lord of the Rings. Or maybe you just watched the movies, either way. But what would you tell someone who asked for everything you remember#up<em>?<\/em><\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Feel free to substitute any other long story if you don't know Lord of the Rings. Maybe Harry Potter or Love in the Time of Cholera. Maybe Shrek, the Diary of Anne Frank, Spiderman, Dream of the Red Chamber, or Phineas and Ferb. The exact story does not matter<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">For Lord of the Rings, you might say something very approximately like this:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-ee0beb38-ca68-4694-ac3d-adbc69172d9e\">&#8220;There are these hobbits, who are very short people who are also very chilled-out, and just like to eat and relax. But one of them has this ring that makes you turn invisible, which sounds cool, but it turns out it is a ring of power that makes you turn evil if you have it long enough. So a wizard called Gandalf tells them they have to throw it into a volcano, a long way away, in a place called Mordor which is where Sauron lives. Oh, Sauron is this evil demon guy who made the ring, except he wants it back and keeps sending his armies of orcs to attack places (literal armies with swords and catapults and stuff). And um, Gandalf helps them. And a dwarf and an elf too, And the main character is Frodo, who is the one taking the ring, and he&#8217;s a hobbit&#8230;&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You wouldn&#8217;t use exactly those words, but you would probably convey roughly similar ideas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What you would <strong>not<\/strong> do is recite the novel back, line by line. You couldn&#8217;t do that if you tried. I&#8217;m guessing you couldn&#8217;t tell me even the first line of most books you&#8217;ve read, let alone the second or third. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So there are many things you remember about the book, but almost none of that information is the actual words the book was made of. You somehow extracted meaning from those words, and stored that meaning in some new different format that loses almost all of the details (you probably can&#8217;t even remember the exact order in which most things happened: What is the last thing the main characters did before they meet Gollum? We don&#8217;t know either).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you had to draw a picture of what you know about the book it might look something a little bit like this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.LotR_.svg\" alt=\"A series of ovals with the names of characters and places and things from Lord of the Rings (Sam, Frodo, Ring of Power, Mordor, Sauron, etc). Lines connect things that are related in the story (so, Frodo with Sam, Gandalf, Aragorn, Jorney, and the ring... or Mordor is connected to Sauron, journey, and volcano. The lines for especially strongly connected things (e.g., Morder and Sauron, or Frodo and Gandalf) are shorter and thicker\" class=\"wp-image-1557\"\/><figcaption class=\"wp-element-caption\">A possible  mental map for Lord of the Rings<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Now here is a question for you to ponder: How is it that you take in several hundred thousand words (and\/or 10+ hours of movie runtime) and what you get out of it are a bunch of circles and lines that would be nearly completely incomprehensible to someone who didn&#8217;t also know the story already?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s ok, I&#8217;ll tell you before you scratch those furrows any deeper into your head (you&#8217;re thinking hard here, and I appreciate that#up).<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. And if you aren't, then start thinking harder, darn it!<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s because this, on some fundamental level, is the language that your long-term (semantic) memory system stores information in#up <span class=\"zp-InText-zp-ID--4193465-RNZZ7CL5--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:RNZZ7CL5}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>. If you want to understand how people remember things, you need to understand the basics of this language.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Technically in psychology-speak this is the 'spreading-activation model' of semantic memory. It isn't the only model for how memory works, but it's one of the most dominant ones, and that's plenty good enough for our purposes<\/pre>\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">The language of long-term memory<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Side note: we&#8217;re diving deep into psychology stuff here, but stick with us: it&#8217;s going useful places.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s easiest to understand this by following an example. So let&#8217;s pick a tasty one: If I ask you to start naming Colas, which brand comes to mind first? Which one second? Is there a third?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cool. Let&#8217;s map out what just happened in your head. Your mental map for colas, if you had to draw it, might look something like this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.colas-sequence.svg\" alt=\"A large circle is labelled &quot;Cola&quot;. It has a short thick line connecting it to a circle labelled &quot;Coke&quot;, a longer thinner one connecting it to &quot;Pepsi&quot;, and a much longer thinner one connecting it to &quot;Moxie&quot;\" class=\"wp-image-1567\" style=\"width:600px;height:400px\"\/><figcaption class=\"wp-element-caption\">How you think of colas, maybe (if you have heard of Moxie)?<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The ovals here (cola, coke, etc) are concepts that are stored in your long-term memory. Coke, Pepsi, and Moxie are all brands (Moxie is a very small one#up), and &#8216;cola&#8217; is your concept for that type of drink. <\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Moxie Cola is actually older than Coke and Pepsi,  but it never reached their level of fame. Not even close. It is only available in a few parts of the USA, and was bought by Coke in 2018 (<a data-type=\"URL\" data-id=\"https:\/\/www.herbalgram.org\/resources\/herbalgram\/issues\/120\/table-of-contents\/hg120-wnews-moxie\/\" href=\"https:\/\/www.herbalgram.org\/resources\/herbalgram\/issues\/120\/table-of-contents\/hg120-wnews-moxie\/\">story<\/a>)<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s the important part: Think of these concepts as &#8216;nodes&#8217; that are connected to each other In a big sprawling multi-dimensional network.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ll talk about those connections more in a minute but first: How many concepts \/ nodes do you have in your memory?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Answer: Millions of them. Or more. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Every meaning that you can think of is a node! You have nodes for specific things (i.e., your best friend, pet cat, or favourite coffee mug), for general types of things (i.e., cats, police officers, galaxies), for feelings (i.e., sad, cheerful, miffed), for activities (like eat, sleep, read) and goals (get sandwich), for times (Christmas, Tuesday, tomorrow), and even for qualities (slow, friendly, crunchy) and abstractions (freedom, diffusion, thoughtfulness) and more. Here&#8217;s how to think of it: every meaning in your mind is a node. They are all concepts in your memory. <\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js understand\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14990\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">So&#8230; they&#8217;re basically just words? <\/h5><div id=\"ac-14990\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Often. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most words have a meaning&#8230; <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">a) Languages are full of &#8220;function words&#8221; that don&#8217;t have one fixed specific meaning (examples: &#8220;the&#8221;, &#8220;and&#8221;, &#8220;hers&#8221;, &#8220;isn&#8217;t&#8221;)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">b) There can be multiple words with the same meaning (e.g., &#8220;near&#8221; and &#8220;close&#8221;)&#8230; Especially for people who speak more than one language<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">c) There can be multiple meanings for the same word. For example, &#8216;cool&#8217; is &#8220;rich spot&#8221; in the English language (that&#8217;s what linguists call it) because it has dozens of possible meanings. It can mean &#8220;physically cold&#8221;, or &#8220;awesome&#8221;, or &#8220;non-judgmental&#8221;, or &#8220;yes I agree&#8221;, or &#8220;calm&#8221;, or &#8220;emotionally distant&#8221;, or &#8220;we can stop talking about this now&#8221;, among other things#up &#8211; all depending on how it is said, and in what context. Miraculously, fluent speakers are rarely confused about which meaning was intended.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. It has 2 or 3 different meanings in <a href=\"https:\/\/www.youtube.com\/watch?v=8vOO6COoZY8\" data-type=\"link\" data-id=\"https:\/\/www.youtube.com\/watch?v=8vOO6COoZY8\">this one old lyric<\/a>: \"How many times did she fall for his lies \/ Should I tell her? Or Should I keep cool?\"<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">c) There are some meanings that we don&#8217;t have words for. For example, what do you call the bittersweet feeling of knowing that you are going to miss something when it is gone, even though it is still right in front of you? You might have this concept, but not a word for it#up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(side note: Beloved comedic genius Douglas Adams defined &#8220;Liff&#8221; as: &#8220;A common object or experience for which no word yet exists&#8221;. He wrote <a rel=\"noreferrer noopener\" href=\"https:\/\/www.goodreads.com\/en\/book\/show\/64119\" data-type=\"URL\" data-id=\"https:\/\/www.goodreads.com\/en\/book\/show\/64119\" target=\"_blank\">an entire pseudo-dictionary<\/a> finding words for dozens of them. It is much recommended for those who a) enjoy British humour, and b) are reasonably tolerant of rude bits)<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. The word \"pre-nostalgia\" seems to have been re-invented a few times for this, and that seems about right to us <\/pre>\n<\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">When I told you to think of colas, you:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Found the cola node in your long-term memory, and activated it into your working memory. <\/li>\n\n\n\n<li>Activation then spread outwards, along its connectors\n<ul class=\"wp-block-list\">\n<li>Strongly for close connections, weakly for more distant ones<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>When that &#8220;spreading activation&#8221; reached new nodes, it stimulated them \n<ul class=\"wp-block-list\">\n<li>If that stimulation was strong enough then that new concept might have jumped into your working memory too <span class=\"zp-InText-zp-ID--4193465-TLQWWZBK--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:TLQWWZBK}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s what that looks like if you draw it out:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.colas_.svg\" alt=\"The image is divided into panels numbered 1 , 2, and 3. Each panel has a copy of the same Cola map as last time. In the first panel, 'Cola' has been coloured orange. In the second one that orange colour has spread to the connecting lines that are radiating out from 'cola. The longer the line, the more pale and washed out the orange colouring is. In the third, and final panel, the orange colour has spread to the 3 brands. Again, Coke, with it's strongest connection is coloured a vivid orange, Pepsi with it's weaker connection is a more washed out orange, and Moxie with the weakest of its connections is even more pale (nearly white).\" class=\"wp-image-1569\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">If that is what your mental map looked like, then you probably said &#8220;Coke&#8221; as the first as it would be the most obvious thing that popped into your mind. You might have come up with &#8220;Pepsi&#8221; next if you had kept on thinking, and so on. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now maybe this map is wrong for you, and your mind associates Pepsi most strongly with colas. In that case, you would draw the lines to reflect that, and Coke would not have been the first name out your mouth#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. It could be correct to draw \"tea\" as strongly connected with colas, if that's how the person really thought of it... Though anyone who used those words in such a non-standard way might experience a lot of trouble ordering drinks in cafes<\/pre>\n<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">Very interesting&#8230; but&#8230; so what?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Fair enough.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How about this: Let&#8217;s say you are a student sitting around with your buddies late at night. You&#8217;ve been studying and now realize you&#8217;re all pretty hungry. Nobody feels like cooking, the shops are all shut, so what&#8217;s a body to do#up? Let&#8217;s map it out:<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. We know, we know, Can't we ever find just one scenaro you actually relate to...<\/pre>\n<\/div><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.hungry.svg\" alt=\"three orange ovals are arranged in a triangle, with connectors to each other. They are &quot;hungry&quot;, and &quot;late night&quot;, and &quot;order food&quot;. They all link to one paler oval in the middle that is labelled &quot;???&quot;. What node could be getting activated here?\" class=\"wp-image-1578\" style=\"width:600px;height:400px\"\/><figcaption class=\"wp-element-caption\">What node might you possibly activate here&#8230;<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Admit it, you just blurted out a food choice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And maybe it was a certain pizza brand?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is what the Domino&#8217;s promotion from Chapter One was all about. Pizza is a low-involvement decision, so people will often just buy whichever brand is &#8220;top-of-mind&#8221;. Domino&#8217;s were willing to undertake a very costly promotion to get their pizza into that position in people&#8217;s brain-space#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. And apparently it works for them, because they not only have kept running it every year since, but have gotten even more elaborate. They now have people walking around the whole campus wearing huge \"free pizza\" banners<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Did you spot the term &#8220;top of mind&#8221; in that last paragraph? That is the name that marketing practitioners give to an idea that we have already discussed in this book. Can you think of which one?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Remember Aaker&#8217;s 4 dimensions of <a rel=\"noreferrer noopener\" href=\"https:\/\/illuminated-text.com\/cb\/intro-to-memory-and-perception\/#brand_equity\" data-type=\"URL\" data-id=\"https:\/\/illuminated-text.com\/cb\/intro-to-memory-and-perception\/#brand_equity\" target=\"_blank\">brand equity<\/a>?<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Brand loyalty<\/li>\n\n\n\n<li>Perceived quality<\/li>\n\n\n\n<li><kbd>Brand awareness<\/kbd>      <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">\u2190 THIS ONE<\/mark><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"> RIGHT HERE<\/mark><\/li>\n\n\n\n<li>Brand associations<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Encoding<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All this food talk is making us hungry, and it isn&#8217;t dinner time yet; So let&#8217;s go back to Lord of the Rings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quick recap: You read a very long book about a magic ring being thrown into a volcano called Mount Doom (which sounds like a quaint spot for a picnic). Somehow your brain managed to scan the half-million words printed in this book (e.g., &#8220;Hobbiton&#8221;, &#8220;and&#8221;, &#8220;eleventy-first&#8221;) and turn them into a bunch of interconnected nodes in your memory. If someone asked you to recall all the words in the book you would utterly fail &#8211; maybe you&#8217;d find the odd word or phrase, but not much more. And yet, with a bit of prodding and prompting you could probably remember a lot of reasonably accurate things about the main events from the plot, about who the main characters are (and what they are like), and even how the imaginary world generally works (i.e., swords and sorcery, hobbits and elves, dwarves and orcs, lots of little kingdoms all with their own rules, etc).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What has happened here is an amazing act of translation by your brain. &#8216;Translation&#8217; is probably the wrong word for it though. That would imply that you turned the book&#8217;s long string of half-a-million words into a long string of half-a-million memory nodes. But you didn&#8217;t make nearly that many new nodes, and they aren&#8217;t laid out in a long string. It&#8217;s probably closer to think of it as an act of weaving &#8211; networks get their tangled shapes by being knitted into them. <\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js understand\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14991\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Wait, what&#8230; Walk me through that&#8230;<\/h5><div id=\"ac-14991\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Each sentence you read went into your short-term memory (STM) and there did a little dance with your long-term memory (LTM). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Take the book&#8217;s first line. Your brain sees it talking about a birthday party, so your STM checks with your LTM to if it has a node saying what those are. If your LTM reports that birthday parties are mainly associated with children, then your STM might get confused: &#8220;Wait, I just read that this guy is &#8216;eleventy-one&#8217;, which is&#8230; I don&#8217;t know, old&#8221;. So then it might check your LTM for associations with the type of old people who throw huge birthday parties for themselves&#8230; Maybe that comes back with &#8220;not too shy&#8221;. So then your STM might feel that it has learned something about this Bilbo guy&#8230; and complete the dance by associating this new meaning with its newly created node for Bilbo. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When your eyes get a few words further along the page, and read about &#8220;Hobbiton&#8221; your LTM might throw a blank because it has no idea what that word might mean. But if your STM can work out from the context of the sentence that it&#8217;s clearly a place where Bilbo lives, then your LTM may make a node of this place, and connect it to Bilbo. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our brains, then, are constantly decoding meanings from the text, looking up what it knows about those meanings in LTM, and, if that results in any new understanding, it might &#8220;encode&#8221; this new piece of information into your LTM by adjusting its structure of nodes. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The reason this is called &#8216;encoding&#8217; is because written words and memory nodes store information in very different code formats. There has to be some kind of code-switching involved to get it into that very different format.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[deep exhale]. Look, you did ask.<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">This is all very literary-criticism-meets-psychology. Is this still a CB book?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">I hear you. Here, let&#8217;s play our old game of good ad \/ bad ad. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What do we think of this one?<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Outpost.com babies\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/WVktI40GSLs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Good ad? Bad ad?<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ok, and why do you think that?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s funny, right. You paid attention. Probably you laughed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But what do they sell? No cheating now, you can&#8217;t go back and look. You shouldn&#8217;t have to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When they ran this ad they no doubt got a wave of people visiting their site. Those visitors will have gone full of curiosity and found nothing but a bunch of printers and monitors for sale. Maybe one or two spotted something they had an immediate need for, but almost all the rest will have just clicked away in disappointment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;ah ha&#8221;, I hear you say. &#8220;But they weren&#8217;t trying to drive immediate sales! This wasn&#8217;t about telling people to buy now, no, no, no! It was brand building! It was establishing their name in consumer&#8217;s minds!&#8221;. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I&#8217;m sure you are right, so let&#8217;s fast forward a few months to when these same viewers maybe did need to buy some computer stuff. Where did they go on that shopping trip?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To PC World, or to Office Depot, or to wherever else they normally go. Because those are places that they think of when the goal occurs to buy some reasonably priced, ok-quality computer stuff. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why not Outpost.com? Well, let&#8217;s think. What is it associated with in their memory?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.colas-sequence-2.svg\" alt=\"An oval called &quot;Outpost.com&quot; is connected to an oval called &quot;???&quot;\" class=\"wp-image-1611\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Their ad may have created some awareness for the brand name, but the only concepts it really got attached to was &#8220;amusing&#8221; and\/or &#8220;outrageous&#8221;. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the thought in people&#8217;s mind was to buy reasonably-priced computer stuff, they went to the places with which they did have that link. If that wasn&#8217;t Outpost.com, then this ad probably didn&#8217;t give the kind of ROI (Return On Investment) that people are generally looking for when they pay for adverts&#8230; No matter how funny the ad execution was#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Some quick links: <a data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=fzbMcsrK-tw&amp;t=2s\" href=\"https:\/\/www.youtube.com\/watch?v=fzbMcsrK-tw&amp;t=2s\" target=\"_blank\" rel=\"noreferrer noopener\">more<\/a> <a data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=9cmT8M_67ow\" href=\"https:\/\/www.youtube.com\/watch?v=9cmT8M_67ow\" target=\"_blank\" rel=\"noreferrer noopener\">funny<\/a> Outpost.com ads for those who like such things.  A <a data-type=\"URL\" data-id=\"https:\/\/adage.com\/article\/news\/outpost-fizzles-brilliant-intro\/15686\" href=\"https:\/\/adage.com\/article\/news\/outpost-fizzles-brilliant-intro\/15686\" target=\"_blank\" rel=\"noreferrer noopener\">story<\/a> on AdAge about this 'fizzled' campaign - unfortunately behind a paywall<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Ok, so that was a bit of a letdown. So let&#8217;s play one more round of good ad \/ bad ad. What do you think of this one:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"BMW Refuel\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/uppx0K4ikpw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Well? If you were a BMW brand manager, and this is the ad your agency pitched to you, do you &#8216;green light it&#8217; (i.e., tell them to go ahead)?:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s somewhat entertaining, which is good (it holds your attention), but what memory links does it build?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.BMW_-2.svg\" alt=\"An oval called &quot;BMW&quot; is connected to an oval called &quot;???&quot;\" class=\"wp-image-1610\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">It takes its entire run time to hammer home a message that could be summarized in 5 words: Luxurious driving with fuel economy. It probably helps that the first two words of that are already linked to their brand in many people&#8217;s minds, so really they are just reinforcing that, and trying to add one side-node to it (about fuel economy).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So if you are BMW do you run this? Well, you&#8217;d want to do some market research first to see how well it works for potential customers, and you would definitely want to think about how it fits with your current marketing and communication strategies&#8230; But! The fundamentals here are solid: it focuses on one delivering one simple message entertainingly, and even the joke it makes reinforces that meaning.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">So&#8230; we&#8217;ve moved from literary criticism to ad criticism?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">You really are very focused, aren&#8217;t you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s probably a good thing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the really important marketing concepts we discussed in our intro to this chapter was all about the links that a brand has in consumers&#8217; LTMs. Can you work out which it is?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Remember again Aaker&#8217;s 4 dimensions of <a rel=\"noreferrer noopener\" href=\"https:\/\/illuminated-text.com\/cb\/intro-to-memory-and-perception\/#brand_equity\" data-type=\"URL\" data-id=\"https:\/\/illuminated-text.com\/cb\/intro-to-memory-and-perception\/#brand_equity\" target=\"_blank\">brand equity<\/a>?<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Brand loyalty<\/li>\n\n\n\n<li>Perceived quality<\/li>\n\n\n\n<li><kbd>Brand awareness<\/kbd><\/li>\n\n\n\n<li>Brand associations   <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">\u2190 THIS ONE RIGHT HERE<\/mark><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Memory and brand equity &#8211; putting it together<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s take this mental map for two different car brands.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Note: these are hypothetical examples, and not any kind of affiliation or endorsement<\/pre>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.car-brands-1.svg\" alt=\"A Volvo logo has thin lines going down to ovals saying &quot;safety&quot; and &quot;car&quot;, and a BMW has thicker lines going down to the same &quot;car&quot; oval, and one for &quot;luxury&quot;. There are also medium thickness lines joining &quot;car&quot; to each of &quot;safety&quot; and &quot;luxury&quot;\" class=\"wp-image-1624\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Can you spot where the brand association is? Where the brand endorsement is?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See if you can figure it out.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14992\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">The brand association<\/h5><div id=\"ac-14992\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">It&#8217;s here:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.car-brands-assoc-1.svg\" alt=\"Same as the prior car brand diagrams, except a banner saying &quot;brand associations&quot; has stylized arrows indicating that it relates to the nodes for &quot;safety&quot; and &quot;luxury&quot; (recall that safety is connected to Volvo, and Luxury to BMW)\" class=\"wp-image-1622\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">BMW is associated with luxury (at least in this consumer&#8217;s mind &#8211; you may differ), and Volvo is associated with safety (which is this brand&#8217;s actual market positioning &#8211; so this consumer seems aware of that).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note that this shows the link between BMW and luxury as being stronger than the one between Volve and safety. In this consumer&#8217;s mind thinking of one idea will trigger the other more easily.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14993\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">The brand awareness<\/h5><div id=\"ac-14993\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">There are actually two ways of noting this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.car-brands-aware-1.svg\" alt=\"Same as the last diagram with the car brands, except a banner at the top saying &quot;brand awareness&quot; has stylized arrows indicating that this concept is related to the size of the two logos (Volvo's is smaller, BMW's is bigger), and also related to the links connecting &quot;car&quot; with each of the two brands.\" class=\"wp-image-1623\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The first way is that the logo for BMW is drawn as bigger than the one for Volvo. This indicates that this node is more readily accessible (if I told you &#8220;start naming brands, go!&#8221;, you would probably hit on BMW before Volvo), possibly because it has more links coming into it, making it easier to find. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The second way is that BMW is more strongly linked to the category of cars (and\/or the main core benefit of individual motor transport). If I tell you to start naming car brands, the activation spreading out from that node will trigger BMW more strongly than Volvo (or, at least, the person described by this diagram would &#8211; you, personally, may vary).<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">See, we told you that this was going to take us to some pretty applied places. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But wait, there&#8217;s more!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Implication 1: Competitive branding<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There are 3 little marketing truths#up that we can put under this heading.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Are they true? Practitioners widely regard them as so. That said, no deities, to our knowledge, have chiselled them into the side of any mountains (or molehills), and Byron Sharp, in particular, would dispute many of them. We'll talk about him in a future chapter. But sometimes \"9 out of 10 marketers\" isn't as horrible a guide as it might sound <\/pre>\n<\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\">A: owning positions<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Here is another mental map for a hypothetical consumer (any other person&#8217;s map could be different):<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.car-own-positionsvg.svg\" alt=\"An oval saying &quot;luxury&quot; is in one corner, and is orange. Five car brand logos are arranged from nearer to further (with further ones having thinner lines and more washed-out orange). In order from nearest: BMW, Land Rover, Volvo, VW, Ford\" class=\"wp-image-1628\" style=\"width:600px;height:400px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">This person is wanting a luxury car, so they&#8217;ve activated the concept of &#8220;luxury&#8221;, and activation is therefore spreading out towards the various brand names in their LTM. As ever, the strongest activation comes from the strongest links, so if your brand is the one they associate most with luxury, then you are probably jumping into this person&#8217;s consideration set. If your brand&#8217;s link to luxury is not so strong (in this person&#8217;s mind) then, then it will get lost in a big pile of other brands &#8211; someone else is very likely getting this sale, not you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is what marketing practitioners talk about as &#8220;owning&#8221; a brand position. If you have the strongest link of anyone to a thing, then you will come up often and quickly when that is what they want. McDonald&#8217;s &#8220;owns&#8221; fast food hamburgers for many people. Netflix for a long time owned home streaming (its competitors had to focus on the specific shows they owned that people might want to watch &#8211; be it Star Wars, or favourite sitcom, or on specific other niches such as streaming videogames).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you own a position, it tends to be quite hard for a new brand to dislodge you from it. You and I, if we got together with some really smart engineers,  might be able to make a new car with a very luxurious design, but we would struggle for that to be the strongest link in most consumers&#8217; memory. BMW (and other brands) have been cementing their association with it for many years, so beating that would take something quite spectacularly unlikely. It&#8217;s probably smarter for us if we try to find some other position &#8211; luxury is already &#8216;owned&#8217; by others, so we might do better by picking a different battle#up.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. but if we did want to stick with luxury it might be easier for us to target young consumers who haven't spent so many years cementing these connections. This is one reason (among several) that fashion can move much faster among the young<\/pre>\n<\/div><\/div>\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js understand\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14994\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Advanced concept: Is the connection from BMW to luxury, or the other way around?<\/h5><div id=\"ac-14994\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Links are not directional. Thinking about BMW can lead you to think of luxury, and vice versa: thinking of luxury can lead you to think of BMW.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>But!<\/strong> There is a complication. <\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Feel free to skip this whole accordion box if you are struggling to follow along. This is just extra nuance for those who feel they've got a good handle and want more challenge. You can always come back to it if you feel ready later.<\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">What we didn&#8217;t tell you earlier is that activation spreading out of a node can get &#8220;diluted&#8221; when it has more links to spread out through. You can think of each activated node as, say, 100 activation points that it can divide up among all its outgoing links#up. If a node only has a few outgoing links, then it can give each one a pretty big dose of energy to transmit. But if a node has very many outgoing connections, then it can only pass each one a much smaller (diluted) share of the outgoing activation.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Keep in mind that this is only a metaphor. It's like the way we talk about our computers as using \"files\": it's helpful for visualizing what they do, even though we are aware that there are no literal paper envelopes moving through its circuits, any more than your brain has individual memory neurons dividing up energy points to send to other neurons<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Say that you think of &#8220;luxury&#8221;. This might activate &#8220;BMW&#8221;, but also probably a lot of other nodes too. Your LTM probably also connects Luxury to Lexus and Mercedes, to Versace and Balenciaga, to marble and leather, and even to hot chocolate with whipped cream, plus many other things. When you think about luxury, each of those many outgoing connections will receive only a small share of the outgoing activation, and each only has a small chance of coming to our mind. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why does it work like that? Your working memory is limited to activating 7 + \/ &#8211; 2 thoughts, so if &#8216;luxury&#8217; is connected to 50 other ideas, then it simply doesn&#8217;t have room for all of them. It has to work out which are most important to focus on, and dilution is (for better or worse) one of the ways it tries to do that. <\/p>\n\n\n\n<div class=\"wp-block-group definition_block has-background is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-14d7fe8f wp-block-group-is-layout-flex\" style=\"background-color:#fcb90017\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"definition_term wp-block-paragraph\"><strong>Dilution of associations<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"definition_definition wp-block-paragraph\">When an LTM node is activated, some of its activation excitement will be divided up and spread out to all the other nodes it is connected to. The more nodes it is connected to, the more pieces that activation will be split into, and so the weaker each of those boosts will be.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You could probably help your brain find BMW by thinking of &#8220;luxury cars&#8221; instead of just &#8220;luxury&#8221;. That would activate both of those nodes and so give BMW a bump of activation from each of them. That might help it emerge past some other brands like Dior. Even so, there are still quite a few other uluxury car brands competing for their share of activation (&#8220;um, Porsche, Ferrari, ahm, Audi&#8230;&#8221;). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Going in the other direction is easier because your node for &#8220;BMW&#8221; probably doesn&#8217;t have nearly so many outgoing associations, so there will be relatively little to dilute its activation. For this reason, it will be much easier for thoughts of &#8220;BMW&#8221; to activate &#8220;luxury&#8221; than when it happens in the opposite direction.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.car-dilution-of-activation-1.svg\" alt=\"Top half is labelled &quot;Thinking of BMW (little dilution of activation)&quot;. It has two nodes, BMW and luxury that are connected. BMW has 3 other outgoing links, and luxury has 15 others. BMW is 'activated' bright orange, and so are the links coming out of it, and so (to a lesser extent) is luxury. The bottom half is labelled &quot;Thinking of luxury (much dilution of activation)&quot; and has the same diagram, except luxury is fully orange, but its 16 outgoing links are each only faintly activated, and BMW is also only faintly activated, because it is receiving only this faint activation.\" class=\"wp-image-1634\"\/><figcaption class=\"wp-element-caption\">You might draw it something like this<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">So in theory, yes, the link can work in either direction, but in practice, someone thinking of &#8220;BMW&#8221; is probably more likely to think of &#8220;luxury&#8221; than vice versa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the consequences of this is it might not be as good an idea as it first seems to claim that your product has many benefits (i.e., &#8220;it cooks, it cleans, it makes you smell nice too!&#8221;). Linking your product to many goals might mean that each of those links gets diluted in consumers&#8217; minds, making each of them less mentally accessible <span class=\"zp-InText-zp-ID--4193465-AE5RQW4Y--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:AE5RQW4Y}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>. It&#8217;s tricky, isn&#8217;t it!<\/p>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">B: USPs<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">One of the classic understandings of marketing practitioners is that products should have a &#8220;<strong>Unique Selling Proposition<\/strong>&#8221; (USP) &#8211; a thing that your product offers, that others do not. The evidence suggests that this is not actually true (as Byron Sharp and his colleagues liked to point out): Your bread may indeed need them only one on the market with wholemeal rye and organic pumpkin seeds, but to consumers it is just one of several fancy healthy alternatives. And even if they do and you are successful, then it will quickly see many imitators. But if you are making something newer then it may well be a good idea to consider carefully why consumers might want your product vs their existing options (for instance, if people are generally ok with their existing CB textbook, then you might need some pretty good reason for them to try your new one).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For now let&#8217;s just say that if your product does have an important selling point (unique or otherwise), then it&#8217;s probably a very good idea that it should be a part of your brand associations. Consumers will hopefully associate several things with your brand (e.g., name, logo, colours, etc), and it is likely helpful if your core benefit is in that set (otherwise why buy it at all?), and any other important selling propositions ate too (i.e., why buy this specific product from me?).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may seem obvious, but it is not always easy to do in practice. It requires enough consumer insight for you to work out what consumers actually do value most about your product (vs. the competitors), and then to have the wherewithal to be able to communicate that reason very clearly and concisely to consumers. This is harder than it sounds. It is one of the key tasks occupying the working days of many marketing practitioners. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">C: Resonating associations<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We realize that this heading sounds like a bad band name (truly awful, never call your band this), but imagine for a minute that you are a brand manager for BMW#up, and that you want to add some new associations with your brand. <\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. We have no connection to any of these companies, as we say, but the way these examples are piling up, it's certainly starting to feel like BMW owe us some royalties<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Does it matter which ones you pick? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, obviously they want to have a positive connotation. There aren&#8217;t many brands that would do well if associated with &#8220;stinky&#8221;#up. But so long as you pick an association that is of a good thing, can you pick more or less anything then? Is there a positive association you can think of that it might not be a good idea for BMW to try to add? And if so, then what exactly is wrong with it? <\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Maybe something for children. Though Urban Decay cosmetics do <a data-type=\"URL\" data-id=\"https:\/\/www.urbandecay.com\/247-eyeshadow-stick\/ud1052.html\" href=\"https:\/\/www.urbandecay.com\/247-eyeshadow-stick\/ud1052.html\">sell eyeshadow<\/a> in colours they call 'mildew' and 'roach'  <\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">How about this?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.BMW-and-tasty.svg\" alt=\"BMW is again linked to car and luxury, but now with an added link to &quot;tastyu&quot;\" class=\"wp-image-1645\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">I mean, &#8216;tasty&#8217; is good, right? Who doesn&#8217;t like things that are tasty?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You wouldn&#8217;t want to eat an actual car, obviously but they could have a brand extension selling maybe <a rel=\"noreferrer noopener\" href=\"https:\/\/en.wikipedia.org\/wiki\/Beerwurst\" target=\"_blank\">Bierwurst<\/a> sausages &#8211; those are from Bavaria, right, and that is the &#8216;B&#8217; in &#8216;BMW&#8217; (Bayerische Motoren Werke &#8211; Bavarian Motor Works).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But would you ever want to buy BMW sausages (or strudel or pretzels)? The rest of the things we associate with BMW are about precision engineering, and perfectly balanced weight distribution between the front and back of a car (we understand that this is BMW&#8217;s actual USP). They would probably struggle hard to sell their food, as this claim just does not have much credibility with consumers. They would have trouble making even a quasi-plausible claim to it. In marketing practitioner lingo, they probably don&#8217;t have consumer &#8220;<strong>permission<\/strong>&#8221; to sell food.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So how about this instead?<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-.BMW-and-german-engineering.svg\" alt=\"BMW is again linked to car and luxury, but now with an added link to &quot;German engineering&quot;, which is also connected to the node for luxury\" class=\"wp-image-1646\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">I&#8217;m cheating a little here, as they are already known for German engineering, but we can see why it works so well for them: In marketing speak, their German engineering &#8220;<strong>resonates<\/strong>&#8221; with their brand positioning because it is so consistent with their other claims that it can form a tightly knit bundle of ideas that all support each other (in later chapters we will call these &#8220;<strong>schemas<\/strong>&#8220;, which is the psychology jargon for those bundles). It also gives what practitioners would call a &#8220;<strong>reason to believe<\/strong>&#8221; that they can deliver on the core benefit of luxury that they have positioned their car to promise: They aren&#8217;t the only firm to promise luxury as a benefit, but the credibility that German engineering has with consumers lets them support the suggestion that they really may deliver on this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speaking of core benefits, let&#8217;s put this together with what we learned in chapter one:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/core-benefit-BMW.svg\" alt=\"2 concentric circles. inner yellow circle is labelled &quot;core benefit&quot; and has 2 entries: personal transport, and luxury. There is an arrow pointing at luxury saying &quot;positioning&quot;. The outer green circle is labelled &quot;actual product&quot; and has 2 entries: feature: perfect balance, and quality: German engineering. There are arrows pointing to those last two entries that says &quot;reasons to believe&quot;\" class=\"wp-image-1647\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">There is nothing in this diagram that you have not seen before. These are just different ways of fitting these same ideas together. Hopefully, you are starting to get a sense of how these are not completely disconnected things, but all slot together like pieces of a larger puzzle. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The bottom line is that if you are thinking about adding associations (and\/or product line extensions) to your brand then it&#8217;s not enough to just pick something that has a positive connotation. Diluting your brand image could hurt more than it could help. Instead, the conventional marketing wisdom (and a solid understanding of the underlying psychology) might suggest that you want to be very picky about building your brand by adding only elements that resonate with your key brand promise. You want it to reinforce your most important associations, so that the image of you in consumers&#8217; LTM is consistent, with most of the associations working together to mutually reinforce each other. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Implication 2: Learning and forgetting<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Forgetting happens. Links between nodes fade away, and can no longer be followed so easily.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right now you probably have a good link between &#8220;memory model&#8221; and &#8220;encoding&#8221; in your LTM. But if that link fades away a few months from now, and someone asks you about the memory model then your activation can no longer spread along this path, and you might find yourself floundering a little: &#8220;oh. Yes. Ahhm. I used to know about that. Oh boy.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And really, what&#8217;s the point in reading a big long book on consumer behaviour if you don&#8217;t remember it long enough to do anything useful, months later (whether it&#8217;s understanding yourself, other consumers, or just taking an exam)? What&#8217;s the point in spending a big stack of cash on an advert if consumers don&#8217;t remember it a day later when they are in the shop (or years later when they acquire children, as the case may be)?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learning is clearly pretty important &#8211; for students and marketers alike. How do you get people to remember things better?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aren&#8217;t going to even try a comprehensive review of all the possible answers to this question, but the things we have already learned about associative memory do suggest one useful part of the answer: elaboration. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Psychologists have known for half a century that people remember words better if they think about what those words mean than if they are only asked to focus on what the words look or sound like <span class=\"zp-InText-zp-ID--4193465-A9CPNBYJ-_-4193465-IFDCVG6V--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:A9CPNBYJ},{4193465:IFDCVG6V}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>. The argument is that thinking about their meaning produces a &#8216;deeper&#8217; level of processing that forms a richer mental network that is more resistant to links fading.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So imagine that you don&#8217;t stop with a shallow reading of this chapter, but you also reflect on what it means for your own life, and those reflections help you add some more nodes to your basic linkage between &#8220;memory model&#8221; and &#8220;encoding&#8221;, and now your memory looks more like this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-memory-forgetting-1.svg\" alt=\"4 nodes all connected to each other. They are &quot;memory model&quot;, and &quot;have to encode stuff&quot;, and &quot;why my studying is hard&quot; and &quot;why my memory of what happens in life is so fuzzy\" class=\"wp-image-1655\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">You&#8217;ve got a lot more connections to work with here, which is a good thing. Why? Let&#8217;s say that in a few months a couple of those links fade away and this is what you are left with:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/illuminated-text.com\/cb\/wp-content\/uploads\/sites\/2\/2023\/07\/map-memory-forgotten.svg\" alt=\"The same as the last diagram, except many links are gone. Now there are only connections remaining between &quot;memory model&quot; and &quot;why my studying is hard&quot;, and one from the studying node to &quot;why my memory of what happen sin life is so fuzzy&quot;, and a last one from the happens-in-life node to &quot;have to encode stuff&quot;.\" class=\"wp-image-1656\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Now if you think about memory you might not be able to quickly recall about encoding, but if you think about it for a moment you might remember that it&#8217;s about how your studying is so hard, and not just studying, but a lot of your memory in life, because ah yes! You have to encode stuff!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By building a denser network of links and nodes you give yourself more ways to reconstruct your understanding, even when some of those links inevitably fade away.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is one of the big reasons that this book is constantly asking you questions, and giving little illustrations and stories, and trying to get you to think about your own life: The more you move away from passive reading, and into active thinking about how things fit together, and what it all means, the more you will later remember. The more interested you can get, and the more interesting you find it, and the more time you spend processing the ideas, arranging them, re-arranging them, applying them, and connecting them, the better your memory will ultimately be.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Side note: Many students have a profound belief that the best way to study is to re-read their book, highlighting important passages as they go. This is actually a very poor strategy because it produces a very pleasing (but dangerously deceptive) sense that you have learned, while doing very little to build a rich and elaborated set of connections inside your head. What works vastly better is to write down notes in your own words. Why? Because this forces you to process the information enough that you can re-articulate it. That is a much greater depth of processing than just dragging a highlighter pen across a page. It&#8217;s harder work, it&#8217;s more frustrating and it&#8217;s more tiring, and so many students don&#8217;t prefer it&#8230; but the results are clear, it works much better.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One other hint while we are at this: It is a known phenomenon that memories are formed more lastingly when learning is spaced out over time <span class=\"zp-InText-zp-ID--4193465-J89SA8L5-_-4193465-CNSAKP9Q-_-4193465-R2XCKC92--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:J89SA8L5},{4193465:CNSAKP9Q},{4193465:R2XCKC92}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>. If you spend an hour studying (or seeing adverts) then you might learn something. But if you do that studying for 20 minutes on each of 3 separate days, then you will remember more later, despite having spent only the same amount of time studying.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js interest\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14995\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Are we sure it&#8217;s all just associations?<\/h5><div id=\"ac-14995\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Some psychologists are working on an idea that offers a big twist to our associations model. It lies well beyond the scope of the current chapter but some of you may find it interesting regardless (please feel free to decide how much attention you want to pay to this, based on that description).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is easiest to learn this idea with an example <span class=\"zp-InText-zp-ID--4193465-KGGTKCU5--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:KGGTKCU5}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>: Imagine we tell you that &#8220;John loves Mary&#8221;. No problem: you form an association between your nodes for John&#8221; and &#8220;Mary&#8221; and &#8220;love&#8221;. You&#8217;ve got it! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So far so good, right?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now imagine we tell you: &#8220;Oops, sorry we got that all wrong. It&#8217;s the other way around, it&#8217;s Mary who loves John!&#8221;. So now you change your mental map by&#8230; associating the same 3 nodes together? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It seems like something has to be missing here: Love, in this context, isn&#8217;t a property that John and Mary share#up. Rather, it is a relationship with a very meaningful direction of travel: It is Mary who feels the love towards John. We don&#8217;t seem to have any trouble remembering these kinds of directional relationships, so our brain must have some way of handling them.<\/p>\n\n\n<div class=\"brxe-div footnote_anchor\"><div class=\"brxe-div footnote_shifter\">\n<pre class=\"wp-block-verse\">#down. Poor Mary and John!<\/pre>\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">It turns out that it is mathematically possible to build sophisticated associative models that can capture this kind of directional information, but some psychologists argue that it is more likely that our brains sometimes store information as &#8220;propositions&#8221;. These differ from pure associations because they directly encode these directional relationships <span class=\"zp-InText-zp-ID--4193465-KGGTKCU5--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:KGGTKCU5}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a good reminder for us all that psychology is a relatively young science with a lot still to learn.<\/p>\n<\/div><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Test your understanding<\/h1>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js understand\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14996\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Quick test: Why is recognition easier than recall?<\/h5><div id=\"ac-14996\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">Remember from our last page that people do better at remembering things when it is a recognition task (e.g., &#8220;hey look at this thing. Have you seen it before?&#8221;) than when it is free recall (e.g., &#8220;we told you a thing 10 minutes ago. What is it?&#8221;).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why is that?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because the recognition gives you a bunch more cues to find things with in your long-term memory. It jogs you to the right part of your huge LTM mental network, no matter how many other links have faded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recognition memory is still far from perfect &#8211; people frequently get it wrong when you ask them if they&#8217;ve seen an advert before &#8211; but it&#8217;s much easier than recall, and this is a big part of why.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">IKEA Exercise<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Draw a mental map that puts a node for IKEA in the center, and then the associations that people have for it around the outside\n<ul class=\"wp-block-list\">\n<li>Draw stronger links as closer, and weaker links as further<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Think about a competitor for IKEA. Let&#8217;s imagine a small local neighbourhood furniture shop called &#8220;Comfy Homes&#8221;. What brand associations should they build?\n<ul class=\"wp-block-list\">\n<li>Keep in mind that IKEA will be a big competitor, so they probably aren&#8217;t going to succeed by competing on an association that IKEA already own. <\/li>\n\n\n\n<li>For instance, they could sell flat-pack furniture and that might be fine, but it might not be wise to position themselves as &#8220;THE place to get flat-pack furniture&#8221; because people will probably never associate that more strongly with them than with IKEA.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js interest\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-14997\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">So memory links are just directionless associations?<\/h5><div id=\"ac-14997\" class=\"c-accordion__content\">\n<p class=\"wp-block-paragraph\">This is something that psychologists argue about quite a lot. Many of them point out that some links seem to have &#8216;propositional&#8217; values <span class=\"zp-InText-zp-ID--4193465-KGGTKCU5-_-4193465-5TN8CPLJ--wp1499 zp-InText-Citation loading\" rel=\"{ 'pages': 'np', 'items': '{4193465:KGGTKCU5},{4193465:5TN8CPLJ}', 'format': '(%a%, %d%, %p%)', 'brackets': '', 'etal': '', 'separator': '', 'and': '' }\"><\/span>. For instance, you might hold not only general links between your ideas of &#8220;John&#8221; and &#8220;Mary&#8221; and &#8220;love&#8221;, but also information that proposes a specific type of relationship between them. Maybe &#8220;John loves Mary&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While pure associations are bi-directional (Mary being connected to John means that John is also connected to Mary), propositional relationships don&#8217;t have to be; Saying &#8220;John loves Mary&#8221; does not necessarily mean that &#8220;Mary loves John&#8221; (as much as John might wish she did). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Propositional relationships can carry all kinds of information; Perhaps &#8220;Mary is John&#8217;s boss&#8221; or &#8220;John is Mary&#8217;s brother-in-law&#8221;. These relationships might have big implications for how we understand and react to our world (e.g., how surprised or upset you might be if you saw Mary and John kissing).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some psychologists argue that all memory is associative, and that propositional knowledge is just made up of complicated extra layers in that associative network. These arguments probably don&#8217;t matter much, though (except maybe to those psychologists). The point is that some of the associations we hold in our memories do seem to encode propositional relationships at least some of the time. This is part of the complicated cleverness that humans bring to the world.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Review<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">{pods_post_review}<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div id='zp-InTextBib-zotpress-86a4b63e501e4a55cee778b39d6f1d27' class='zp-Zotpress zp-Zotpress-InTextBib wp-block-group zp-Post-1499'>\r\n\t\t<span class=\"ZP_ITEM_KEY ZP_ATTR\">{4193465:RNZZ7CL5};{4193465:TLQWWZBK};{4193465:AE5RQW4Y};{4193465:A9CPNBYJ},{4193465:IFDCVG6V};{4193465:J89SA8L5},{4193465:CNSAKP9Q},{4193465:R2XCKC92};{4193465:KGGTKCU5};{4193465:KGGTKCU5};{4193465:KGGTKCU5},{4193465:5TN8CPLJ}<\/span>\r\n\t\t<span class=\"ZP_STYLE ZP_ATTR\">apa<\/span>\r\n\t\t<span class=\"ZP_SORTBY ZP_ATTR\">creator<\/span>\r\n\t\t<span class=\"ZP_ORDER ZP_ATTR\">asc<\/span>\r\n\t\t<span class=\"ZP_TITLE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_SHOWIMAGE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_SHOWTAGS ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_DOWNLOADABLE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_NOTES ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_ABSTRACT ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_CITEABLE ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_TARGET ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_URLWRAP ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_FORCENUM ZP_ATTR\">0<\/span>\r\n\t\t<span class=\"ZP_HIGHLIGHT ZP_ATTR\"><\/span>\r\n\t\t<span class=\"ZP_POSTID ZP_ATTR\">1499<\/span><div class='zp-List loading'>\n<div class=\"zp-SEO-Content\"><\/div><!-- .zp-zp-SEO-Content -->\n<\/div><!-- .zp-List --><\/div><!--.zp-Zotpress-->\n\n\n","protected":false},"excerpt":{"rendered":"<p>Knowing the language of long-term memory has huge implications for CB practitioners<\/p>\n","protected":false},"author":1,"featured_media":1555,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[1],"tags":[],"chapter":[13],"exclude_from_index":[16],"class_list":["post-1499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","chapter-3-memory-perception","exclude_from_index-include"],"_links":{"self":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts\/1499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/comments?post=1499"}],"version-history":[{"count":20,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts\/1499\/revisions"}],"predecessor-version":[{"id":3919,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/posts\/1499\/revisions\/3919"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/media\/1555"}],"wp:attachment":[{"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/media?parent=1499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/categories?post=1499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/tags?post=1499"},{"taxonomy":"chapter","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/chapter?post=1499"},{"taxonomy":"exclude_from_index","embeddable":true,"href":"https:\/\/illuminated-text.com\/cb\/wp-json\/wp\/v2\/exclude_from_index?post=1499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}